Policies

Wildsmithed is part of Jo Wildsmith's Branded & Covered, a subsidiary of Wild1seven.  

Branded & Covered takes great pride in its commitment to customer satisfaction and stands behind the quality of its products and service. All products are made to order, fulfilled by MCS Branding, using only the best quality materials possible.  Therefore, as a made to order product, it is not possible for an item to be returned, unless an error has been made or the item is faulty.  For this reason we would respectfully request that care is taken when selecting a size, colour or adding personalisation to a product.

If you are not completely satisfied, please contact us within 14 days from the date of your purchase to advise us of any issues with an order or problems with the product.

Please note that we cannot be responsible for:

Spelling, punctuation or grammatical errors made by the customer.

Inferior quality or low-resolution of uploaded images.

Design errors introduced by the customer in the design creation process.

Errors in user-selected options such as product type or size.